Shipping & Returns
At M2 Overland, we stand by our gear and want you to be stoked with your purchase. If there’s an issue, we’ll do our best to make it right.
Returns & Exchanges
We accept returns or exchanges within 30 days of receiving your order, provided the item:
- Is unused, unworn, and unwashed
- Has tags attached (if applicable)
- Is in its original condition and packaging
What We Don’t Accept
- Items that have been worn, washed, or damaged
- Custom or limited edition items (unless faulty)
- Clearance or sale items (final sale)
Faulty or Incorrect Items
If we’ve sent the wrong item or something arrives damaged, let us know within 7 days of delivery with a photo of the issue, and we’ll sort it — either with a replacement or refund.
How to Return
- Email us at [your email] with your order number and reason for return.
- We’ll provide return instructions. Return shipping is at your cost unless the item is faulty.
- Once received, we’ll process your refund or exchange within 5-7 business days.
Refunds
- Refunds are issued to your original payment method.
- Shipping costs are non-refundable.
- If exchanging, we’ll ship your new item once we receive the original.
Need Help?
Hit us up at team@m2overland.co.nz and we’ll get you sorted.
Shipping Details & Options
New Zealand Shipping
North Island: A flat rate of $8.50 to non-rural addresses and $13.50 to rural addresses (some heavy items may incur additional charges. We will advise before shipping).
South Island: A flat rate of $9.99 to non-rural addresses and $14.99 to rural addresses (some heavy items may incur additional charges. We will advise before shipping).
- All orders are tracked and shipped via trusted carriers.
- Orders are processed within 1-2 business days.
- Rural deliveries may take an extra 1-2 days.
International Shipping
We currently do not offer international shipping but stay tuned!